Privacy Policy

Effective Date:  06/02/2007 • Last Updated: 08/10/2026

Pacific Craftsman LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, [WEBSITE URL] (the "Site"), create an account, make a purchase, or otherwise interact with our services.

Please read this Privacy Policy carefully. By accessing or using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use the Site.

We collect several types of information from and about users of our Site:

Information You Provide Directly

• Contact Information. When you fill out a contact form, subscribe to communications, or email us, we collect your name, email address, and any other information you choose to provide in your message.

• Account Information. When you create an account, we collect your name, email address, username, password, and any profile information you choose to provide.

• Payment Information. When you make a purchase, we collect billing information such as your name, billing address, and payment card details. Payment card information is processed by our third-party payment processor, [PAYMENT PROCESSOR, e.g., Stripe], and we do not store full payment card numbers on our servers.

Information Collected Automatically

• Usage Data. We automatically collect information about how you interact with the Site, including your IP address, browser type, operating system, device information, pages viewed, time spent on pages, referring URLs, and the dates and times of your visits.

• Cookies and Similar Technologies. We use cookies, web beacons, and similar tracking technologies to operate the Site, remember your preferences, and analyze Site traffic. See Section 5 (Cookies and Tracking Technologies) for details.

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Site and our services;

• To create and manage your account and authenticate your access;

• To process transactions, fulfill orders, and send related information such as confirmations, invoices, and receipts;

• To respond to your inquiries, comments, and requests submitted through contact forms or email;

• To send administrative communications, such as updates to our terms or policies and security alerts;

• To send marketing communications, where you have not opted out, which you may unsubscribe from at any time;

• To analyze usage trends and improve the Site, our products, and our services;

• To detect, prevent, and address fraud, security incidents, and other harmful or illegal activity; and

• To comply with applicable laws, regulations, and legal processes.

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers. We share information with third-party vendors who perform services on our behalf, such as payment processing, website hosting, email delivery, customer support, and analytics. These providers are permitted to use your information only as necessary to provide services to us.

• Legal Requirements. We may disclose information if required to do so by law or in response to valid requests by public authorities, such as a court order or subpoena.

• Protection of Rights. We may disclose information where we believe it is necessary to protect the rights, property, or safety of the Company, our users, or others.

• Business Transfers. If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

• With Your Consent. We may share information for any other purpose disclosed to you with your consent.

All payments made through the Site are processed by [PAYMENT PROCESSOR]. Your payment card information is transmitted directly to the payment processor using secure encryption and is subject to the processor’s privacy policy. We receive only limited information about your transaction, such as the last four digits of your card, the card type, and confirmation that payment was completed.

We use the following categories of cookies and similar technologies:

• Essential Cookies. Required for the Site to function, including maintaining your login session and shopping cart. These cannot be disabled through our Site.

• Analytics Cookies. Help us understand how visitors use the Site, such as which pages are most popular. We use [ANALYTICS PROVIDER, e.g., Google Analytics] for this purpose.

• Preference Cookies. Remember your settings and preferences to provide a more personalized experience.

Most web browsers allow you to control cookies through their settings, including deleting existing cookies and blocking new ones. If you disable cookies, some features of the Site may not function properly. You can learn more about opting out of analytics tracking at the analytics provider’s opt-out page.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Account information is retained while your account remains active and for a reasonable period thereafter. Transaction records are retained as required by tax and accounting laws. When information is no longer needed, we securely delete or anonymize it.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and secure hosting. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on your state of residence, you may have certain rights regarding your personal information. Residents of states with comprehensive privacy laws (such as California, Colorado, Connecticut, Texas, Utah, and Virginia) may have the right to:

• Request access to the personal information we hold about you;

• Request correction of inaccurate personal information;

• Request deletion of your personal information, subject to certain exceptions;

• Request a copy of your personal information in a portable format;

• Opt out of the sale of personal information or targeted advertising (we do not sell personal information); and

• Not receive discriminatory treatment for exercising your privacy rights.

To exercise any of these rights, please contact us using the information in Section 12. We will respond to verifiable requests within the timeframe required by applicable law. You may also designate an authorized agent to make a request on your behalf.

If you receive marketing emails from us, you may opt out at any time by clicking the "unsubscribe" link included in each email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages, such as order confirmations and account notices.

If you provide your mobile phone number and opt in to receive text messages from us, the following terms apply:

• Consent. By providing your mobile phone number and opting in, you consent to receive SMS text messages from Pacific Craftsman LLC, which may include order updates, account notifications, customer care messages, and, where you have separately opted in, marketing and promotional messages. Consent to receive text messages is not a condition of any purchase.

• No Third-Party Marketing. Your mobile phone number and SMS opt-in data will not be shared with or sold to third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in information will only be shared with service providers as necessary to deliver messages to you (such as our SMS platform provider).

• Message Frequency. Message frequency varies depending on your interactions with us. [Alternatively, specify:  "You will receive recurring messages."

• Opting Out. You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. You may also reply UNSUBSCRIBE, CANCEL, END, or QUIT. After you opt out, you will receive one final message confirming your opt-out, and no further messages will be sent unless you opt in again.

• Help. For assistance, reply HELP to any message you receive from us, or contact us using the information in Section 13.

• Message and Data Rates. Message and data rates may apply to any messages you send or receive, as determined by your mobile carrier. Please contact your carrier with questions about your plan. Carriers are not liable for delayed or undelivered messages.

The Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the "Last Updated" date at the top of this policy and, for material changes, provide additional notice such as an email notification or a prominent notice on the Site. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Pacific Craftsman LLC

Phone: 208-398-5892